The following Privacy Policy is a summary of how Chestnut Meats uses any information you share with us. It also outlines options on how you can update your information or opt out of further communications from us.
How we use your Information
When you shop on our website, in addition to details about items you have ordered we may collect other information.This information may consist of: name, address, phone number, delivery address, email address and credit card details. We use this information in a number of ways:
- to ensure the smooth processing & delivery of your order. Or to contact you if there is a problem with your order
- to allow us to make any subsequent visits you may make to our website, as easy as possible. This means that you don’t have to resubmit certain information each time you shop with us
- in order to contact you, when we have offers or information related to the goods you have previously purchased with us
Our customer’s privacy is of the utmost importance to us. We will never release your details to third party organisations under any circumstances.
GDPR
For the purposes of GDPR regulations Chestnut Meats operate a soft OPT IN option. We are obliged to provide you with the means to be removed from our marketing database. There is always an option at the bottom of every email marketing campaign to unsubscribe. You can also unsubscribe at any time by clicking HERE.
We will contact you via email about Chestnut Meats products and services that we believe may be of interest to you. We do this based on your previous activity on our website. If you would prefer not to receive this information, you can OPT OUT at any time. You can do so by visiting this page or alternatively update your communication preferences by clicking HERE.
Chestnut Meats strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives. We are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 01270 524750. Alternatively, you can amend your personal account details by visiting your account details page.
Cookies
When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn’t be able to recognise you, make recommendations, update your basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer. Only Chestnut Meats can access the information provided by these cookies.
Website Security
Chestnut Meats use the latest Secure Server Technology. This ensures that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page you’re using is secure as the letters ‘https’ will replace ‘http’ in the browser address window. You will also notice a yellow padlock appear, either next to your browser address window or at the bottom of your browser window.
At Chestnut Meats we regularly review our privacy policy and recommend that our customers visit these pages regularly.