PLACING AN ORDER
When placing your order online please make sure that you either LOG IN or if you are a new customer CREATE AN ACCOUNT on the Checkout page. That way you will be sure to receive updates about the progress of your order and more importantly when it has been shipped.
Please note that internet offers are only available online and not over the phone. For example, neither telephone orders or wholesale orders can qualify for FREE DELIVERY.
Please refer to our Delivery Information page for further details about delivery.
Everything is done to ensure that your product arrives as soon as possible in perfect condition. We will contact you by email to advise of any delays and to give you an option to change or cancel your order. We try to fulfill orders within 7 days under normal circumstances, and where this is not possible we will contact the customer.
CANCELLATION AND RETURN
The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 14 days.
Please note, due to the perishable nature of our goods we can only refund goods after dispatch if they are found to be faulty. Where a claim of defect or damage is made, we will ask you to provide written and photographic evidence to substantiate your claim. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective and/or need to be returned.
If your item is not in stock, we will retain your order until stock is available. You will always be emailed with the option to cancel your order should you not wish to wait.
Tim & Marnie Dobson
TRADEMARKSAll trademarks and registrations are the property of their respective owners.
Every effort is made to ensure the accuracy of prices on the website. Should there be a price fluctuation due to circumstances beyond our control, we reserve the right to change them but will advise you accordingly. Food is zero rated for VAT purposes but delivery charges include VAT @ 20%.
MAKING A PURCHASE
We accept the following credit and debit cards:
- Visa Electron
When you make a payment by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus delivery costs and VAT. Your card is charged when your order is placed. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable, the order will not be dispatched.
CREDIT CARD SECURITY
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card transactions are handled using a secure payment system provided by Retail Merchant Services.
In the event that a product is listed at an incorrect price due to a technical error or error in pricing information, Chestnut Meats shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. Chestnut Meats shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Chestnut Meats shall issue a refund to your credit card account for the amount of the incorrect price. In such an event, you will be contacted by email or phone.
No order is binding on you or Chestnut Meats until we have accepted it. Any orders received will be deemed as offers to buy and not acceptance of any offer to sell. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later. Sales on this website are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law. We are not liable for any loss or damage caused during delivery. This is covered by the shipping insurance, if applicable.