Below you can find out everything you need to know about safe delivery of your order:
DELIVERING YOUR ORDER:
We send parcels via overnight courier in a complimentary insulated box. Your parcel is packed with ice sheets to make sure your order arrives fresh and ready to use. We despatch parcels from Monday through to Thursday. Or a Friday if you select Saturday delivery. When you place your order online, you will receive an automatic message confirming the order. We will send you a further update once the order has been dispatched. This will include details of the courier and your tracking number.
Delivery will take place between 9am and 5pm . Once your order is despatched you will receive a notification from the courier company with an approximate delivery slot. Please supply us with your mobile telephone number so that the courier can get in touch with you regarding your delivery time slot.
We butcher all our products fresh to order – the courier must leave the parcel with you as it cannot be returned to the depot. If you’re not going to be in please specify a safe place to leave the parcel. This can be with a neighbour, in the porch, behind the wheelie bin – whatever suits you best. You can specify this safe place in the Order Notes field when you proceed to the Checkout phase of your order.
SPECIFYING A DELIVERY DATE:
Please note – we cannot guarantee to process your order on the day we receive it for next day delivery. All our products are cut fresh to order (unless specified in the product description) and stock availability means that sometimes it can take a few days before we can ship your order.
This does not apply to collection orders – you will be contacted directly regarding what day is best.
If you need your order delivered on a specific day, we advise ordering as early in advance as possible and then specifying a delivery date. You can do this in the “Order Notes” field at the Payment stage of the checkout process. However, If it’s urgent then we will do our best to accommodate you, just let us know your requirements in the Order Notes field.
We can also send your parcel out for Saturday delivery. At checkout simply select “Saturday delivery” – there is a £5 surcharge for this option.
If you have any queries or questions regarding your order please get in touch by email firstname.lastname@example.org or phone 01270 524750 – we pride ourselves on our personal service, for which we are often highly commended.
COLLECTING YOUR ORDER:
If you’re local then we are happy for you to collect your parcel directly from our New Butcher’s Shop & Cafe – just choose “Collect from Shop” at the checkout stage. Why not come and have a coffee and some cake at the same time? The collection address can be found on our Cafe & Shop page.
When you add £80 or more of products to you your basket you will qualify for a discount of £9.98 off the delivery cost. This means FREE shipping for most or a £9.98 discount if you choose a surcharged delivery method.