- Currently we are offering a Free Delivery discount to all orders placed over the value of £150. This discount applies a £13.00 discount to your basket, if you choose a surcharged delivery method, or if your postcode is out of area, then you will not save the full price of delivery – ONLY £13.00
Please call us on 01270 524750 if you have any questions about FREE DELIVERY.
WHEN WILL MY ORDER BE DISPATCHED?
- Next Day Delivery corresponds to your parcel arriving the day after it has left our fridge. This is not a guarantee that your order will be delivered the day after you have placed it. Please call us on 01270 524750 if you require an urgent delivery.
- The dispatch of your order is subject to stock availability, as we aim to provide only the highest quality fresh meats for our customers.
- Generally if your order has been placed before 9am, it will be cut fresh and dispatched the following working day.
- If you need your order delivered on a specific day, we advise ordering as early in advance as possible and then specifying a delivery date. You can do this in the Delivery Notes field during checkout. If the order is urgent we will do our best to accommodate you – call us on 01270 524750
Please call us on 01270 524750 if you have any questions about when your order will be dispatched.
DELIVERING YOUR ORDER:
- Delivery is made by DHL, on a next day service arriving to your door within 24 hours of leaving our fridge. The boxes are designed to keep the meat cool for up to 50 hors as sometimes the parcels can be intransit for 2 days due to weather, logistics or rerouting.
- Our standard delivery days are: Tuesday, Wednesday, Thursday and Friday, if you have a preferred day, please mention it in the delivery notes at checkout.
- Saturday delivery is possible, but it must be specified at checkout as there is a surchage for Saturday service.
- IF YOU ARE CHOOSING SATURDAY DELIVERY YOU MUST COMPLETE CHECKOUT BEFORE 10AM ON THE FRIDAY BEFORE TO GIVE US ENOUGH TIME TO PROCESS YOUR MEATS. If you have any questions, or if you believe you may have missed the cut-off, please ring us on 01270 524750.
- Your meats will be dispatched in an specially designed IcerTech box, with ice sheets and insulation to basically create a mini-fridge for your meats to travel in. Our boxes are recyclable and the ice-sheets are perfect to reuse for picnics.
- Special Delivery details are highly recommended, even if you are planning to be in. They can be as simple as: “If out leave in porch / shed / next to wheelie bin”.
- If you are unavailable and no delivery instructions have been provided, your order will not be delivered.
Please call us on 01270 524750 if you have any questions about delivering your order.
TRACKING YOUR ORDER:
- APC provide a fantastic tracking and delivery service, however it is essential that your mobile number is provided in order for you to receive tracking updates on the parcel.
- Your tracking details will be provided at the point of dispatch from our fridge. Once it leaves the fridge it will be less than 24 hours before the meat arrives at your door*.
- If you do not provide a mobile number, we cannot provide tracking information.
- Please do not postpone your delivery to another day once it has been dispatched if you do we are not liable for its contents.
- Once the order is on it’s way to you we do not have any control over its delivery.
Please call us on 01270 524750 if you have any questions about tracking your order.
SPECIFYING A DELIVERY DATE:
- Please note – we cannot guarantee to process your order on the day we receive it for next day delivery. All our products are cut fresh to order (unless specified in the product description) and stock availability means that sometimes it can take a few days before we can ship your order.
- Collection Orders – You will be contacted directly regarding what day is best for your collection.
- If you need your order delivered on a specific day, we advise ordering as early in advance as possible and then specifying a delivery date. You can do this in the Delivery Notes field during checkout. If the order is urgent we will do our best to accommodate you – call us on 01270 524750
Please call us on 01270 524750 if you have any questions about a specific order delivery date.
If you have any queries or questions regarding your order please get in touch by email farmshop@chestnutmeats.co.uk or phone 01270 524750 – we pride ourselves on our personal service, for which we are often highly commended.
COLLECTING YOUR ORDER:
- If you’re local then we are happy for you to collect your parcel directly from our Butcher’s Shop & Cafe – just choose “Collect from Shop” at the checkout stage. Why not come and have a coffee and some cake at the same time?
- The collection address is: Chestnut Meats, Longfields Farm, Long Lane, CW5 8NF. More details can be found on our Cafe & Shop page.
Please call us on 01270 524750 if you have any questions about collecting an order.
*For customers who are based outside of Standard UK shipping zones, there may be additional charges to reach your location, or the travel time may be extended.